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            Why does the system show “Invalid MRN” when viewing NCTS details?

            Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec at 10:46 AM by Muhammad Yahyah Khan

             

            This appears when the Movement Reference Number (MRN) was copied incorrectly or the associated record hasn’t been synchronised. Verifying the MRN directly from the customs message and refreshing the page restores access.

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