CDS FAQs

Q: How to submit a CDS Declaration?

A: To submit a CDS declaration we are required to fill the data at header level and than at item level than click on review and submit. Than you will have to review your declaration and than click submit to submit your declaration.

Q: Why am I unable to obtain a local reference number?
A: We have made some changes, and the local reference field is now a free-text field.

Q: Why does clicking review and submit yield no action with no visible errors or notifications?
A: When uploading Bulk items CSV, do not use commas or spaces in the item price or net/gross mass values, as this can cause submission issues.  

Q: What does the error "The content of element IDEMEATRAG1970 is not complete" mean?
A: The error shows that the Transport Mean Identity is not filled. Kindly enter the value from the dropdown in the respective field at Item Level.

Q: What should I do if both the IMPORT OPERATION - Transport Charges: Method of Payment and GOODS ITEM - Transport Charges: Method of Payment fields are used?
A: Transport charges—Method of payment can be used only at one level, either at the header or at the item level.  

Q: What does the error message "If the Kind of Packages (Box 31) field is not set to BULK or UNPACKED" mean?
A: It indicates that missing shipping marks are required by HMRC if the number of packages is inserted. Adding the shipping marks should resolve this issue. 

Q: Why is the expected VAT amount not displayed despite VAT being indicated as PVA?
A: We are currently investigating the issue regarding the VAT display on the declaration and will provide more details soon. 

Q: Can you help clear the latest UCR for TES15881Z? We need to identify the missing information.
A: This rejection is from DEFRA. We have to look into HMRC documentation to address this issue.

Q: Why are our declarations repeatedly being rejected due to a reported local reference number duplication error?
A: The issue may be caused by a network, browser, or server glitch that resulted in the initial submission not completing. Although the LRN was registered with HMRC, the next step did not complete, causing the system to flag it as a duplicate. We are working on resolving this issue and suggest duplicating the entry and resubmitting as a workaround.  

Q: What does the error "The content of element 'IDEMEATRAG1970' is not complete" mean?
A: Please provide the identity and nationality of the means of transport either at the item level or the header level. Ensure both fields are filled at the same level. 

Q: Why are tax calculations for cleared entries not displaying correctly on the customer's printed document?
A: Our support team is investigating the issue its better to generate a ticket to get the solution.

Q: How can I resolve the issue where an unrelated VAT number and role appear in the Domestic Duty Tax Party Box (3/40)?
A: It appears that the Nature of Transaction is being sent at both the item and header levels with different values. It should be sent on only one level—either item or header. Also, ensure there is a representative assigned, and verify the representative status and EORI authorization.

Q: Why am I receiving the error message "Error: declaration could not arrive at this time"?
 A: The "declaration could not arrive at this time" error is coming directly from HMRC for the mentioned entries. We do not have any further details on these from our side.

Q: Can we submit a temporary import declaration via CDS for machinery being exported from Poland to the UK and then re-exported back to Poland?
A: Yes, you can proceed with the Temporary Admission (H3) entry, ensuring you have all the necessary authorizations and correct procedure codes per HMRC guidelines. 

Q: Why can't I edit the address for CDS declarations?
A: Ensure you are editing the contact details in the Contacts module from the sidebar. The CDS form only allows adding new contacts, not editing existing ones. Also, avoid using special characters like "&" in the name or address fields.    

Q: Why is the consignor's EORI field still mandatory for DAP shipments when it shouldn't be?
A: For non-GB or missing EORIs, you need to fill in the consignor's name and address details in the contact form. 

Q: Why is the T1 document being rejected due to the LRN, and how can I resolve this?
A: The rejection is related to new HMRC implementation rules for Transit declarations. We are looking into the issue based on HMRC documentation. 

Q: After clearing the LRN rejection, why am I encountering a "14 Rule violation" error?
A: This is related to new rules in Transit, and we are reviewing the rejections according to HMRC documentation. 

Q: What does the "MES.CEI.TIN" error mean?
A: This error occurs due to invalid data in the live environment. If the consignee doesn't have an EORI, fill in their name and address in the contact module. A valid EORI is mandatory for the declarant.

Q: I’m encountering an error with "Invalid content starting with element SEAID529". What does this mean?
A: This error occurs if you provide consignee or consignor information at the item level. To resolve this, provide it at the header level instead. 

Q: Why is my T1 document accepted but not showing a barcode?
A: Perform a hard refresh on your browser, and the barcode will appear on future entries. 

Q: What can I do if the entry shows "Validation Error" and the Produced Documents field is missing?
A: Provide the Transport Document Type and Reference at the item level.

Q: Why isn't the consignee showing up in the selection list?
A: Perform a hard refresh on your browser (CTRL + Shift + R), and try logging out and back in, as changes to the contact form flow may require a refresh.

Q: Why is the system requesting a UXN for a non-inventory-linked road import shipment?
A: If it’s a non-inventory shipment, ensure that the Badge ID box is unchecked in the form, as it currently indicates an inventory-linked submission. 

Q: What should I do if I'm facing an additional document error even after adding all required documents?
A: Ensure that all documents, such as 9Y10 and 9Y14, are added for each commodity in the entry. 

Q: How can I manually process declarations stuck in "Accepted" status?
A: Once an entry is marked as "Arrived," it cannot be manually arrived again. Only pre-lodged entries can be manually arrived using the "Goods Arrived" option.

Q: Why is my entry being rejected with the MRN "25GB2J5J9ACNKEHAA6"?
A: The error occurred because the document reason was missing against an additional document. After adding that, the entry was successfully received.

Q: Why can't I download the declaration for CCAppVvNY6gXAszb?
A: Refresh your browser and try fetching the notifications again to access the CDSI reference and container release details. 

Q: Why haven’t we received a payment reference for the MRN?
A: Your entry received notifications last night, and you can now find the payment reference ID in the tax notifications. 

Q: Why am I not getting a local reference number?
A: The Local Reference Number (LRN) field is now a free-text field. You need to manually enter a unique value in that field and submit the entry again.

Q: The system says "Related movement not found" and I can’t fix it. What should I do?
A: This error usually occurs when the UCN or MUCR is either not active, arrived, or has already been submitted.

Q: Why is there no MRN or CDS notice available even though the entry has been submitted?
A: Your entry might have some issue its better to check with support team to confirm the issue at your end or HMRC end.

Q: Why isn’t the VAT calculating automatically? The VAT payable is showing as zero.
A: The VAT amount was sent by HMRC as it is. We display the same information in the notifications and the PDF.  

Q: Why haven't I received the updated CDS documentation with the CDSI reference after cargo release?
A: Please check the notifications  in the app for the missing details if they weren't included in the document.

Q: What should I do when encountering "CDS 40045: A document is missing"?
A: The licence or exemption required for the goods is missing. Check the "Conditions" box for the commodity code in the Trade Tariff. If you don’t have a licence, you must decide if you can declare a waiver (usually a Y-code).

Q: How do I fix the "CDS12075" error regarding GoodsItemQuantity?
A: The error is caused by the destination country being entered at both the header and item sections. Removing it from the item section has resolved the issue.

Q: Why is the system requesting an additional item 1/9?
A: This is a dependency/relational error where the destination country field is linked to the item level. If it’s duplicated at both the header and item levels, it causes validation issues. 

Q: Why is the export declaration for job number LHRB13841 still not submitting?
A: The rejection is due to an invalid license number (GBOIE2023/00060). Correct the license number and resubmit the entry.

Q: Why is the shipment still showing as "submitted" even though customs has cleared it?
A: The system might have been slow due to updates. The shipment has been cleared now. Please check again. 

Q: How do I submit an EXS document for an empty trailer departing the UK?
A: If you're exporting goods in your van, a standard export declaration already covers the EXS requirements. If the van is empty, you will need to submit a C21E declaration (EXS) from the export module. Find the relevant data set and requirements in Appendix 23C.

Q: Why is my customs declaration submission failing with Error 4?
A: The error occurred because FR1/PVA should not be used. B00 and Method of Payment E have been applied to each line for VAT to be paid by Deferment Account, which caused the issue. 

Q: Why is the system not accepting zero packages when there are multiple HS codes within the same shipment?
A: For zero packages, you should leave the field blank or update the item correctly. If the shipment includes multiple HS codes, ensure that the Number of Packages is not set to zero for items without packages. 

Q: What should I do when I get an error about the wrong transit office when raising a T1?
A: The error occurs because you have duplicated the same transit office. Ensure you use the correct office for the transit entry. 

Q: How do I handle the error "Failed to Submit Customs Declaration" for export declarations?
A: The issue is with the DUCR format you provided. HMRC requires a purely alphanumeric format for the DUCR. I adjusted the Trader Reference Number field to meet HMRC’s requirements. 

Q: Why is my entry still showing as "Received" instead of "Accepted" or "Cleared," even though the goods have already arrived and cleared?
A: Please use the "Sync Notification" functionality. To do this, click the three dots next to the entry and select "Sync Notification" to ensure the status is updated.

Q: Why does the entry keep reverting to "Draft" even though the system shows it was submitted successfully?
A: This might be due to a missing mandatory field. Ensure that all required fields are completed and review the preview page. If you cannot access the preview, it could indicate an unfilled field preventing submission.

Q: Why isn't the submit icon visible in the header when attempting to submit two export entries?
A: The submit button appears only when you are on the preview page. If clicking "Review and Submit" doesn’t lead to the preview, it’s likely because a mandatory field has not been filled in, preventing you from proceeding.

Q: Why are all customs entries marked as "cleared" on the portal, but shipping lines report they haven’t cleared?
A: Entries are marked as cleared on the portal only when notifications are received from HMRC. No internal updates are processed until those notifications are received. 

Q: Why is the system asking for additional fields like Additional TARIC Code and Customs Valuation Method?
A: These fields may now be required due to recent system updates. Ensure you are completing all necessary fields and check for any new guidance on completing them correctly. 

Q: Why is my declaration stuck in "Submitted" status? I see it was rejected when checking Destin8.
A: The entry got stuck in "Submitted" due to sync issues. The expected response was not generated, likely due to a delay or issue on MCP’s side. If sync isn't working, notifications might not have been generated by MCP at the time of submission. 

Q: What does the error code "CDS12070" mean?
A: This error indicates a relational issue, where the value in Data Element 1 requires completion of Data Element 2, such as Category Code or ID. Ensure these fields are correctly filled and match HMRC’s specifications.

Q: Why am I getting the error "CDS12125: DAN Error"?
A: This error occurs if the account number is unrecognized or suspended, or if the declared parties do not have authorization to use the account number. Ensure all account details are valid and authorized. 

Q: Why do I see a relational error for Valuation Method Code 1 and missing N935 document?
A: Since Valuation Method Code 1 was used, you need to include N935 as an additional document, along with the invoice number and LPCO status code AC. This is required by HMRC’s rules. 

Q: What do I do if HMRC advises invalidating the original MRN and resubmitting the declaration with my EORI?
A: If advised by HMRC, invalidate the original MRN and resubmit the declaration with your EORI in the GRN field (DE 8/3). Ensure the Guarantee ID is entered specifically in the Guarantee ID field.