We know how critical system uptime is to your daily customs operations. To provide you with total visibility and transparency, we have launched a brand-new, real-time Service Availability Status Page!
Instead of wondering if an issue is local or system-wide during peak submission windows, you can now check our operational health in seconds.
What does the Status Page track?
- Comprehensive Monitoring: View the live, real-time status of all individual product modules, including CDS, IDP, NCTS, ENS GB, ICS2, and ROS.
- Instant Incident Updates: If an external customs gateway experiences a hiccup or an iCustoms service is undergoing maintenance, the status will automatically update to keep you informed.
How to access it:
We’ve placed the status tracker right where you need it for quick access.
- Look at the top navigation bar (top right corner of your screen).
- Right next to the notification bell icon, you will see a new status indicator icon.
- Click this icon to instantly view the live health dashboard for all services.
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