ENS Submitted or Draft Status Not Updating

Overview

An ENS declaration may remain in Submitted or Draft status while the system is waiting for a response or requires a refresh.

Why ?

If the declaration remains in Submitted status, allow time for HMRC to return a response and check whether the status changes to Received.

If the declaration remains in Draft status:

1. Log out of iCustoms.
2. Perform a hard refresh using Ctrl + Shift + R.
3. Log back in.
4. Check the ENS declaration again.
   
   

If an entry remains stuck and cannot be submitted, the issue may be related to an ambiguous response from HMRC. In such cases, duplicating the entry and resubmitting it may resolve the issue.

Need Help?

If you need further assistance, contact the iCustoms Support Team: Contact Support Team