iDP FAQs (10)

Why did the IDP fail to extract details from my document?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 11:13 AM by Muhammad Yahyah Khan
Why does IDP mis-read totals when VAT is included?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 1:25 PM by Muhammad Yahyah Khan
Why are my IDP results inconsistent across similar documents?

Created by Muhammad Yahyah Khan, Modified on Tue, 2 Dec, 2025 at 5:47 AM by Muhammad Yahyah Khan
Why does my IDP show “low confidence score”?

Created by Muhammad Yahyah Khan, Modified on Tue, 2 Dec, 2025 at 6:01 AM by Muhammad Yahyah Khan
Why are my IDP results missing some extracted fields?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 11:19 AM by Muhammad Yahyah Khan
Why does the IDP extract wrong values from my invoice?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 12:47 PM by Muhammad Yahyah Khan
Who is responsible for preparing the Export Accompanying Document (EAD)?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 10:12 AM by Muhammad Yahyah Khan
MRN shows as “received” on iCustoms but cleared on GOV site. Why?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 10:14 AM by Muhammad Yahyah Khan
Why does my invoice or document fail to upload in IDP?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 10:32 AM by Muhammad Yahyah Khan
Why do my uploaded files take too long to process?

Created by Muhammad Yahyah Khan, Modified on Mon, 1 Dec, 2025 at 1:17 PM by Muhammad Yahyah Khan